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1. How about the quality of YEKALON lighting products? What are the relevant certifications?
YEKALON lighting products have professional production equipment testing, modern assembly line production, reasonable aging inspection, formal safety organization issued certificates.YEKALON lighting products, LED chips, power supply, wires, main materials...Most of them have passed the CE and RoHS certification, and some of the designated products are certified by ETL, CETL, SAA, CB, etc. Each lighting product has the mark of "YEKALON".
2. Delivery period, place of delivery and warranty period of YEKALON lighting products?
Generally, the production cycle of apartment civil lighting products is 25-35 days;The production cycle of lighting products in hotels, offices and shopping malls is 30-40 days.The place of delivery is guangdong province.According to the requirements of the project, the products we provide have 2-5 years of quality assurance and service.
3. Do we need to reserve spare parts for purchasing YEKALON lighting products?
According to personal or project use requirements, generally, personal housing use, it is recommended to prepare an additional 2-3% of spare goods;General engineering project use, the proposal extra preparation 4%- 5% spare parts.
4. What should we know before using the product?
Before using the product carefully observe the product label, confirm IP protection level, voltage input range.Pay special attention to the use of dry and wet area and area voltage, to avoid unnecessary damage and loss.In order to ensure a more appropriate product experience, it is recommended to make sample confirmation before use.
5. During the warranty period, how will the customer deal with product failure or general product failure?
Such as product flicker, brightness dimming, light is not bright...Wait, seek professional electrician to check switch, circuit, interface terminal first, check product drive power supply again.If none of the above steps is a problem, consider replacing the product drive power supply.If the driving power still cannot be used normally after replacing, the product needs to be replaced.If you have any questions, please call our customer service hotline, or through E-mail, WhatsApp, WeChat...We will arrange a specialist to serve you as soon as possible.
6. Besides lighting products, what other products or services can be provided?
Our company can also provide product customization, packaging customization, field measurement, solution design, field construction and other services, details of our website http://www.yekalon.com/, refer to one-stop project solution, or call our customer service hotline, or through E-mail, WhatsApp, WeChat...We will arrange a specialist to serve you as soon as possible.