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How to deal with unresponsive customers on BuildMost?

Thank you for being so active on BuildMost. We recently discovered that some talented designers fall short in their client interactions. So we are writing to provide you with solutions.

We have a team responsible for contacting design requirements publishers to make sure the truth. After that, the design requirements will be approved and distributed to qualified designers. Therefore, the design requirements on BuildMost are absolutely real and immediate.

Here are the top reasons that unresponsiveness occurs, as well as what you can do when getting into this situation.


1. You are too passive when communicating with customers

▲ Proactively contact your clients.

You should actively contact your clients rather than wait for them to contact you after the quotation. Because you are not the only one to quote.

▲ Try different ways to contact your clients

If you can't reach the client in one way, try another. The contact information includes EmailPhone number and WhatsApp.

The way to view customer contact information: Users Center ---- My Opportunities ---- Design opportunities ---- Submitted ---- Contact the company.

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▲ Keep continuous contact with your customer

You may have contacted the clients at an inconvenient time, so try again another time.

Try sending them different information instead of the same thing.

Asking the customer is everything okay because you are concerned about their lack of responsiveness.


2. Your messages are not attractive enough

▲ Establish your expertise when communicating

Actually understand your clients' projects in advance and focus on their interests to introduce yourself. 

Clearly explain why you’re the right person for their projects, how you’ll solve their problems, and how you’ll help them reach the best effect.

▲ Ask the right questions

Try asking project-related questions if your clients do not react to any messages you send.

Don't ask for provided information that will reflect your lack of concern for the project.

The information we can get includes design service type, project type, project location, design scale, the publisher’s identity, etc. 

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It’s estimated that it takes an average of seven communications to secure a deal. Therefore, don't be discouraged if you've only tried a few times and haven't received a response.

There will be more and more customers and design requirements on BuildMost. As long as you keep paying attention, you will definitely get business opportunities.

Thanks again for choosing BuildMost. Please feel free to contact us if you have any questions.

If you have any questions or requirements, you can contact us, or click “”on the right side of this page to contact our online service.
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